Doing a survey always begins with a bit of trepidation. What will the responses be? Will there even be responses? If we receive responses, will they be good or bad?
At Diakon, however, we are committed to customer service and so we are always very willing to put aside those trepidations and ask: How are we doing?
Within Diakon Child, Family & Community Ministries, we recently conducted several satisfaction surveys of the organizations and individuals referring consumers to us for service. In addition, each year we conduct a retrospective review of all the consumer and referral source concerns we’ve received throughout the year.
The Christmas holiday is certainly known as a time of peace and fellowship. Yet family issues do arise on occasion and even simple conversations in a world that suddenly seems more conflictive can turn to anger. Here are some helpful tips to make sure your holidays remain true to their tradition.
One apparent constant in the news lately is conflict. Countless stories tell of personal and group confrontations that have arisen over the recent national elections. We have even seen information about how families have been split over their views—or how social media have driven a wedge among friends.
There is certainly nothing wrong with political or other debate and a healthy sharing of opinion keeps democracies fresh, but are there healthy ways to deal with and manage confrontation, in a variety of situations including work or family life?
At 14, a boy, so distressed by incessant bullying, took his own life. He left a note for his family and friends, reminding people how important it is to reach beyond labeling and intolerance.
At 14, a girl hanged herself; she looked for all intents and purposes to be a normal teen, active, involved, successful in school, but quietly feeling alone and hopeless.
At 13, another girl attempted suicide numerous times and then grew determined and leapt to her death; although she often seemed happy, in private she fought her own demons.
These youths, whose stories have been changed to protect families, came from different regions, but in many respects they all are “our children”—and we need to learn from their acts of desperation.