Tag: customer service

Many Hands. One Heart. Service Excellence.

Someone recently asked me about the importance of various roles within a senior living community.

My immediate response arose from my knowledge of 1 Corinthians: “Just as a body, though one, has many parts … all its many parts form one body … there should be no division in the body, but … its parts should have equal concern for each other. If one part suffers, every part suffers with it; if one part is honored, every part rejoices with it.”

In other words, every role is equally important, every staff member critical to the quality service we provide.

The question dovetailed so nicely with our new customer service program at Diakon—Many Hands. One Heart. Service Excellence.—I felt compelled to write about it. One part of that program guides staff members toward the understanding that, no matter what our role is, we are all equally important to our mission. We cannot accomplish our goals any other way!