Monthly Archives: July 2017

Choosing words wisely

I am not a fan of political correctness. We have come far astray of the general knowledge that “sticks and stones….” Moreover, the limitations prompted by overzealous word-watchers can sometimes affect the ability to communicate freely and clearly.

However, I also recognize that while words may not physically injure us, they can hurt and often can rob people of dignity.

For example, I often ask students in a class I teach what is wrong with the phrase “the Alzheimer’s sufferer” or “the wheelchair-bound man.”

Know the answer?

Both phrases define people by a characteristic or condition. It’s far better in these cases to write or say “the man with Alzheimer’s disease” or “the woman who uses a wheelchair.”

Consumer Satisfaction – A few lessons learned

Doing a survey always begins with a bit of trepidation. What will the responses be? Will there even be responses? If we receive responses, will they be good or bad?

At Diakon, however, we are committed to customer service and so we are always very willing to put aside those trepidations and ask: How are we doing?

Within Diakon Child, Family & Community Ministries, we recently conducted several satisfaction surveys of the organizations and individuals referring consumers to us for service. In addition, each year we conduct a retrospective review of all the consumer and referral source concerns we’ve received throughout the year.

woman standing back to camera

Ceilings and floors

I am 47 years old and have never owned a passport.

True, I have been out of the country to places in the Caribbean but that was back in the days when you could go on a cruise or fly to certain regions with just a birth certificate.

In fact, I had not even gotten on a plane until I was nearly 20 years old. We just didn’t have much money when I was growing up to take exotic trips overseas and in my younger years I was not much of a risk-taker. Even now, I’d prefer a trip to Disney’s Epcot over going to actual countries because I do not enjoy flying at all!

A few weeks ago, I had dinner with a very wise friend who said something that has stuck with me since then. We were talking about our young-adult kids and the things they are all doing and she said, “I want my ceiling to be their floor and I haven’t even reached my ceiling yet!”

What a great way of looking at how we prepare our children for adulthood!